Refund policy
No Returns
We do not offer returns or refunds for change of mind or incorrect purchases. Please be 100% certain that the item is what you need before completing your purchase. If you have any doubt about specifications, fitment, or suitability, contact our team before checking out. We would rather help you get it right than have you committed to the wrong item.
Restocking and Resale
In limited cercumstances, and entirely at our discretion, we may agree to attempt to resell a returned item on your behalf. Where we do, a restocking fee will apply. This fee is determined by the item and the cost to remarket and resell the item from our end. Resale is not guaranteed, and any funds are only returned once the item has actually sold. Contact our team for more information sales@diesel-engine.com.au.
Damages and issues
All equipment undergoes a pre-dispatch quality control inspection, and where possible is test run, before it leaves our facility. We document condition prior to dispatch. It is the buyer's responsibility to thoroughly inspect the order immediately upon receipt. Any claim for a defect, damage, or an incorrect item must be reported to us within 48 hours of receipt, with supporting photographs. Claims made outside this window may not be accepted, as we cannot verfify whether the issue arose after delivery or in transit.
On receiving a valid claim within the required timeframe, we will evaluate the issue and determine the appropriate remedy in line with our obligations under the Australian Consumer Law.
Exceptions / non-returnable items
The following are sold as final and cannot be returned under any circumstances outside of warranty claims (see Warranty details for more information).:
Engines, generators, or machinery that has been installed, commissioned, fitted, wired, plumbed, or otherwise put into service.
Items that have been started, run, or operated by the buyer beyond the condition in which they were dispatched.
Goods that have been modified, dismantled, repaired, or had parts removed or substituted after delivery.
Custom ordered, special order, or made to spec items, and any items sourced or built specifically to a buyer's requirements.
Consumables, fluids, filters, seals, gaskets, and similar parts once opened or fitted.
Clearance, ex-display, "as-is", or second hand items, which are sold in their stated condition with no return entitlement for that condition.
Items where the buyer has not factored in freight or shipping costs (see Shipping & Freight).
Refunds
Where a return has been agreed to in advance, the goods must be returned to us at the Buyer's expense. We do not cover return freight unless the return relates to a defect or warranty claim. Once we have received and inspected the returned item, we will notify you of the outcome and let you know whether the refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Where applicable, the refund will be less the restocking fee.
Please remember that it can take additional time for your bank or credit card provider to process the refund once we have issued it. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@diesel-engine.com.au.